Leadership and service management
Senior and head of service roles setting direction, managing risk and keeping complex services joined up across the whole function.
The opportunity
Work that improves homes, buildings and resident services
Hackney is building teams across housing, property, safety, compliance, repairs delivery and resident support. These roles are connected by practical public-service outcomes: safer homes, stronger services and better places for people to live and work.
What this campaign covers
A broad programme, not a single team
This campaign brings together senior leadership, specialist technical roles, project delivery, compliance, repairs delivery, resident liaison and support services. It is about the whole system of work behind safe, well-managed homes and public buildings.
That breadth is what makes the opportunity interesting. Candidates could be shaping asset strategy, delivering capital works, improving compliance, managing risk, strengthening data and processes, supporting residents through works, or helping teams build the capability they need for the long term.
From strategy to resident impact
The role groups are different, but they form one connected chain of work across homes, buildings and services.
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1
Understand the assets
Use data, surveys, resident insight and professional judgement to understand condition, risk, investment need and service priorities.
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2
Plan and prioritise
Turn evidence into programmes, budgets, procurement plans, compliance activity and practical service improvements.
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3
Deliver safely and well
Coordinate specialists, contractors, operational teams and resident-facing services so work is delivered to the right standard.
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4
Keep residents informed
Make sure residents, leaseholders and service users understand what is happening, why it matters and how issues will be resolved.
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5
Repairs and Maintenance
These services are unified by practical public-service outcomes, aimed at creating safer homes, stronger services, and better environments for residents to live in, delivered by a strong in-house workforce and supported by external contractors.
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6
Improve the service
Learn from delivery, complaints, audits, performance data and changing regulations so the service keeps getting stronger.
Role families
Areas you could work in
The campaign spans five broad areas, all connected by the shared goal of delivering safer, better-managed homes and services for Hackney residents.
Building safety, fire safety and compliance
Technical and assurance roles covering building safety, fire, asbestos, legionella, gas, electrical, lift and mechanical compliance, with resident safety at the centre.
Assets, surveying and capital projects
Asset management, capital delivery, programme monitoring, surveying and technical inspection, turning investment priorities into well-delivered improvements.
Resident, leasehold and support services
Resident liaison, leasehold communication, complaints, casework, procurement, training, audit and business support, connecting delivery with the people who depend on it.
Energy, sustainability and digital
Energy, sustainability, performance, telecoms and digital infrastructure roles supporting more efficient buildings and better information across the portfolio.
Political leadership
Hackney's cabinet
The Mayor and cabinet members set the political direction for the Council, including housing, regeneration, climate, communities and resident services. Candidates joining at a senior level will have regular access to elected Members and their priorities will shape the work.
See the roles
Find the work that fits your expertise
Explore the live campaign roles and see where your background could make the strongest contribution.
